A card's price stayed the same, or a product is missing from your store entirely. In almost every case this comes down to how the product was created, whether Synq can match it to a market price, whether a rule is holding it, or whether automatic repricing has run. Work through the checks below in order.
Check these in order
- Did the new price work out the same? Synq writes a price only when the new price is different from what is in your store. If the market barely moved, the new price can round to the same value, so nothing changes. This is expected. See how Synq prices your cards.
- Is a floor or ceiling holding it? If a price rule is keeping the card at your floor or ceiling, it stays there even when the market moves past your limit. Open the rule, check the floor and ceiling values, and adjust or remove the cap if you want the card to follow the market.
- Was the product added through Synq? Synq only manages and reprices products it created. A product added manually in Shopify, or imported another way, is not matched to the market feed and will not receive price updates. Re-add it through Add products so Synq can manage it.
- Can the card be matched? Synq prices a product by matching it to a card by game, set and printing. If a card cannot be matched, its price cannot update. Re-adding it from search ensures a clean match. See find and organize products.
- Is automatic repricing on, and has it run? Automatic repricing runs once a day at the hour you set, and is included on the Pro and Scale plans. On Starter, or if you have not enabled it, prices update only when you run them yourself. If you just made a change, the daily run may not have happened yet. Check your plan and what is included.
- Is the product published? If auto-publish is off, new products are created as drafts and do not appear on your storefront until you publish them. Check the product's status in Shopify and your selected sales channels.
How to force an update now
Open the Products page and click Sync all prices. Synq reprices every card that has drifted, immediately, using current market data, your pricing strategy and your rules. This works on every plan, including Starter.
A price run only writes the price. It does not overwrite your manual edits or your images, so forcing a sync is safe to run any time a price looks stuck.
Still need help?
Open a support ticket from Synq in your Shopify admin, email support@synq.cards, or ask in our community.